Privacy Policy era77 – Member Personal Data Protection

Era77 ("we", "Platform" or "era77") is an online gaming platform committed to protecting the privacy of every member who uses our services. This Privacy Policy is established to ensure you have a clear understanding of how your personal data is collected, used and protected.

We comply with all applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). As the data controller, era77 takes full responsibility for the processing of personal data collected through this platform.

Era77 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

We do not collect any categories of sensitive data such as health information, political views, or religious beliefs unless specifically required and you have given explicit consent.

Era77 uses the personal data collected for the following legitimate and transparent purposes:

• Account Management: Creating, verifying, and managing your account, including processing registration and any required KYC verification.
• Transaction Processing: Processing all deposits, withdrawals, and financial transactions in your account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse, and other suspicious activity.
• Customer Support: Responding to your enquiries, complaints, and support requests effectively.
• Platform Communications: Sending important notifications related to your account, security, promotions, and policy changes via email or SMS.
• Legal Compliance: Fulfilling legal obligations, including reporting to the relevant authorities when required by law.
• Service Improvement: Analysing usage patterns in aggregate to improve the user experience and develop better new features.

Era77 does not sell, rent or trade your personal data. However, there are limited situations where we may need to share your information with certain parties:

• Payment Providers: Transaction details that must be shared with payment service providers such as banks and digital wallet operators to process your deposits and withdrawals.
• Technical Service Providers: Technology companies that help us operate the platform, such as cloud services and cybersecurity providers, are bound by strict confidentiality agreements.
• Legal Authority: Government agencies, regulatory bodies or law enforcement authorities when lawfully required by court order or applicable legislation.
• Identity Verification: A third-party KYC service provider used to verify member identities for anti-money laundering compliance purposes.

All third parties that receive your data from era77 are bound by strict data protection agreements and are only permitted to use that data for the stated purposes.

Era77 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. Our security measures include:

• 256-bit SSL Encryption: All communications between your browser and era77's servers are protected with industry-standard 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer that ensures only you can access your account, even if your password is compromised.
• 24/7 Monitoring: Our security team monitors platform activity around the clock to detect any threats or unauthorised access.
• Data Segregation: Sensitive data such as financial information is stored separately from general profile data with distinct access controls.
• Regular Security Testing: era77 conducts regular penetration testing and security audits by independent experts.

Era77 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general:

• Active account data is retained for as long as your account remains active and for a period of 7 years after account closure for financial compliance purposes.
• Financial transaction records are retained for 7 years in compliance with Malaysia's anti-money laundering legal requirements.
• Security logs and access records are retained for 2 years for security investigation purposes.
• Customer support communication data is retained for 3 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

As an era77 user, you have the following rights regarding your personal data:

Era77 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Cookies required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve overall performance and user experience.
• Functional Cookies: Remembering your preferences and settings, such as your preferred language and display theme, to provide a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns in an aggregated and anonymised form for service improvement purposes.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect certain features on the era77 platform.

Era77 is a platform exclusively for adults aged 18 years and above. We do not knowingly collect, store or process any personal data from individuals under the age of 18.

If we find that we have collected personal data from someone under 18 years of age without valid age verification, we will take immediate action to delete that data and close the relevant account. If you believe a minor has registered an account at era77, please contact us immediately.

Era77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or new technological developments. When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to your registered email address for material changes.
• Displaying a clear notice on the era77 homepage for at least 30 days after the changes take effect.

Your continued use of the era77 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding era77's Privacy Policy or how we handle your personal data, our data protection team is ready to assist:

• Live Chat: Available 24/7 on the era77 website — the fastest way to get an immediate response.
• Email: [email protected] — dedicated to privacy and data protection enquiries.
• Telegram: Reach us through era77's official Telegram channel for further assistance.

Our team communicates in Bahasa Malaysia, English, and Mandarin. We are committed to responding to all privacy-related enquiries within 5 business days.